Applications Support, JPMorgan Chase Bank, N.A., Mumbai

[Job Postings]

Applications Support, JPMorgan Chase Bank, N.A.

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Mumbai, Maharashtra
Job Description

Position Overview:

This position is for Application Support Analyst for its Rapid Response Mainframe Applications Support group. The individual will support the following production/application activities for WM Mainframe batches.


This position is based in Mumbai, India

This individual must have excellent problem solving skills and be able to demonstrate how they are applied within a global support environment. Excellent communication skills are a must for this position. Technical skills should complement the problem solving and communication skills to deliver a highly effective individual who is capable of adding real value individually and through a team. Candidate will have to provide hands-on application/production support. The primary responsibility of this individual is to provide applications support, working with operations, developers and infrastructure groups to troubleshoot production issues in suite of applications. Candidates must be demonstrating a willingness to learn new technologies and business processes as required.


Responsibilities and Deliverables:

Application and Batch Monitoring
Application Tuning
Production Metrics
Problem Resolution
Release Management
Supporting regulatory, management and activities on daily, monthly and quarterly basis
Remediation of Information Risk Gaps within applications
Business Continuity Testing
Minor reporting and bug fixes

The individual will be responsible to ensure that the applications met their required service levels (SLA) and are the most stable and best performing application in the industry. He/she will be responsible to support process improvements to continuously improve the stability and performance of these applications. This person will need to have flexible work hours as team works in shifts from early morning to late in the evening India time and also adhoc support requirement to cover implementation/migration/ holidays etc.
Skill Requirements:

6+ Years of production support experience on Mainframe environment.
Well verse with COBOL, JCL, DB2 and VSAM, FileAid, ChangeMan, SORT and EASYTRIEVE.
Good Analytical and problem solving skills.
Strong monitoring and escalation skills.
Good interpersonal skills with focus on cross team collaboration.
Strong debugging and trouble shooting skills
Excellent communication and presentation skills. Expertise in incident and problem management procedures.

Good to have:

Experience on scheduler Zeke.
Experience on REXX, ICETOOL and MQ.
Knowledge on finance domain.

Professional Requirements

Strong interpersonal skills with focus on cross team collaboration.
Strong technical documentation skills
Strong organizational skills
Ability to multi-task /change focus quickly
About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our Asset and Wealth Management division is driven by innovators like you who are driven to create technology solutions that make us work more efficiently and help our businesses grow. It’s our mission to efficiently take care of our clients’ wealth, helping them get, and remain properly invested. Our team of agile technologists thrive in a cloud-native environment that values continuous learning using a data-centric approach in developing innovative technology solutions.


Job Identification
210024365
Job Category
Applications Support
Locations
Saki Vihar Road, Tower A, 1st-9th floor, Andheri East, Powai, Mumbai, IN-MH, 400076, IN
Posting Date
09/16/2020, 07:43 AM
Apply Before
10/14/2020, 07:43 AM
Job Schedule
Full time

Apply here.