ITIL Certificate - Information Technology Infrastructure Lib

'They' say "they" matter!
Previous topicNext topic
User avatar

Topic Author
Anuj Dhawan
Founder
Posts: 2619
Joined: Sun Apr 21, 2013 7:40 pm
Location: Mumbai, India
Zodiac: Sagittarius

ITIL Certificate - Information Technology Infrastructure Lib

Post by Anuj Dhawan » Sun May 19, 2013 2:11 pm

What is ITIL?

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks and checklists that are not organization-specific, used by an organization for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

Adopting ITIL can offer users a huge range of benefits that include:
  • improved IT services
  • reduced costs
  • improved customer satisfaction through a more professional approach to service delivery
  • improved productivity
  • improved use of skills and experience
  • improved delivery of third party service.


Thanks,
Anuj

Disclaimer: My comments on this website are my own and do not represent the opinions or suggestions of any other person or business entity, in any way.

Previous topicNext topic

Return to “IT Certificates.”